Close more deals
& deliver on time
HappyRobot books more loads, negotiates better rates, tracks every shipment, and collects documents without adding headcount.
From quote to POD
A few high-impact starting points
Book more loads at better rates
Book more loads at better rates
Capture inbound loads
Triage load tenders, screen for fraud, and answer every request instantly.
Optimize rate negotiations
Counter offers with live market data and log every offered and accepted rate to find the ideal price range for every load.
Reactivate dormant leads
Generate growth by re-engaging dormant leads and following up on open opportunities.
Nurture your carrier network
Build relationships with carriers to to secure committed capacity at better rates in the future.
Build a clean system of record
Flag stale records, cleaning the contact database so reps stop wasting calls on numbers that no longer work.
A database that builds itself on every call
HappyRobot’s AI rep logs every interaction. It flags stale records, cleaning the contact database so reps stop wasting calls on numbers that no longer work.
It also logs negotiated prices - rate offered, rate accepted, lane - so over time, your team knows what the market will bear before they dial.
Eliminate coordination bottlenecks
Eliminate coordination bottlenecks
Schedule every dock automatically
Match carrier ETAs to dock availability and confirm slots with both parties.
Confirm every appointment
Send advance confirmations, chase non-responses, and escalate anyone unreachable.
Recover missed pickups
Contact the carrier, rebook the slot, and notify every affected party.
Cover after-hours requests
Take overnight and weekend requests and confirm them in real time.
Keep every load visible end-to-end
Keep every load visible end-to-end
Run check calls on every load
Call carriers at every milestone; log updated ETAs, flag exceptions, and alert the team before a delay becomes a miss.
Notify on at-risk loads
Flag delays, damages, and reroutes as they surface and alert every affected party.
Update missed ETAs
Capture the new ETA from the driver and push it across every downstream system.
Prevent a missed milestone from costing a delivery
A missed carrier check-in does not stay with the dispatcher. It breaks the dock schedule, misses the delivery commitment, and leaves the shipper, DC, and ops team running on a plan that has already changed.
Our orchestration layer connects every stakeholder to the same live status. When a carrier misses a check-in, our agent calls the driver for an updated ETA, alerts the shipper, adjusts the dock appointment, and logs the exception before a human notices the gap.
Resolve every inquiry without a transfer
Resolve every inquiry without a transfer
Win time-sensitive lanes
Reply to email quote requests within seconds to increase win rates on time-sensitive lanes.
Handle every inbound, from any caller
Answer calls on any topic - booking requests, load status, lumper requests, etc - by routing to the right workflow.
Resolve inquiries end-to-end
Handle load status, ETA, accessorial, and paperwork questions across every channel; escalate only the exceptions.
Close every load & recover every dollar
Close every load & recover every dollar
Collect PODs, BOLs, and invoices
Identify gaps post-delivery, chase carriers, and trigger billing once the file is complete.
Audit invoices
Match against confirmed rates, flag discrepancies, and route exceptions before they age.
Resolve claims
Gather facts and documents on intake, and route to the right team with everything attached.
Chase overdue payments
Call past-due accounts daily, capture commitments, and update the ledger to increase your recovery rate.
Designed for enterprise
Observable
Define and measure success with enterprise-grade observability and version control.
Explainable
Not a black box – AI auditor ensures tasks are completed as intended & proposes improvements.
Secure
No data sharing. SOC 2 and GDPR compliant with safe staging environments and robust guardrails.
Scalable
Guaranteed uptime with smart fallbacks, seamless scaling, and model-agnostic technology.
Where do you want to start?
We build custom workflows to match your use cases and operational requirements.